Help/Contact Us
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Q.
Please tell me the membership fee and payment method.
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Q.
What credit cards are accepted?
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Q.
If I cancel my membership mid-month, will I receive a pro-rate refund for the remaining period?
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I haven't canceled my membership, but it says "Payment not completed."
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If I pay by credit card, how will it appear on my statement?
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Can I use debit cards, prepaid cards, or Vandle cards?
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How do I change my payment method?
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Duplicate payments have occurred.
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Do I need to go through a payment process every time to pay the membership fee?
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Can I change my registered credit card information?
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Can I change my payment method? (Credit card payment ⇔ Carrier billing)
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I am considering the new pricing courses from the three carriers. Are any procedures required?
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Can I renew my annual membership even if it has expired?
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Can I check if the renewal procedure for my annual membership has been completed?
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Q.
'm an annual member and I set up automatic renewal using credit card, d payment, or au PAY, but my payment wasn't processed.
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How do I pay at a convenience store?
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Can I change my payment method before paying for my annual membership?