Privacy Policy

This fan club's services are operated and managed by the fromis_9 OFFICIAL FANCLUB flover JAPAN Office (hereinafter referred to as the "Office"). In operating this fan club, the Office believes that it is of utmost importance to comply with laws and regulations regarding personal information protection and ensure the proper collection, use, and management of personal information by the Office in order to ensure that members can use this fan club with peace of mind.
The following privacy policy (hereinafter referred to as "this Privacy Policy") sets out the policy for the use and management of personal information.

Personal Information

In this Privacy Policy, "personal information" refers to "personal information" as defined by the Act on the Protection of Personal Information, and refers to information (nicknames, gender, date of birth, prefecture, email address, etc. of members and other individuals) that the Secretariat obtains directly or indirectly through the use of the fan club services, and refers to attribute information that can be used to identify a specific individual through one or more combinations.

Purpose of use

The purpose of use of personal information in this fan club will be within the scope of the following purposes and the purposes of use indicated at the time of acquisition, and will be used only to the extent necessary to provide services.

• (1) Member information management
• (2) Information about goods, new services, campaigns, etc. via email newsletters, etc.
• (3) Applications, communications, shipping, etc. regarding events, gifts, etc.
• (4) Responding to inquiries and consultations from members
• (5) Conducting and collecting surveys related to fan club activities
• (6) Any other purpose for which the member has given their individual consent.

Restrictions on Use

Without the member's consent, we will not handle personal information for purposes other than achieving the above-mentioned [Purpose of Use]. However, there will be exceptions under Article 16 of the Personal Information Protection Law (such as cases based on laws and regulations or cases for the protection of life or property).

Ensuring accuracy

The Fan Club will do its best to ensure the accuracy of members' personal information. However, members themselves are responsible for ensuring that the personal information they provide is accurate and up-to-date.

Management of personal information

In order to prevent the leakage, loss or damage of personal information of our fan club members and to ensure its safe management, we will appoint a management officer and will implement appropriate management of personal information in accordance with laws and regulations such as the Personal Information Protection Act.

Personal information manager

fromis_9 and fromis_9 OFFICIAL FANCLUB flover JAPAN Office
For inquiries regarding personal information, please contact us using the inquiry form on our fan club site.

Supervision of office staff and contractors

A management officer will be appointed to supervise the office's staff and contractors in accordance with Article 21 (Supervision of employees) and Article 22 (Supervision of contractors) of the Personal Information Protection Act.

Restrictions on provision to third parties

We will comply with the above items and will not disclose personal information registered by members to any third party except in the following cases:

• 1. When the member gives consent.
• 2. When it is necessary to disclose personal information to cooperating companies, affiliated companies, and outsourced companies that have entered into a confidentiality agreement with our company in order to carry out the purpose of collection that has been clearly stated to the member.
  (Examples: outsourcing the delivery of our products or product documents to subcontractors, making inquiries to credit card companies when making payments, etc.)
• 3. When it is appropriate for the member's inquiry to be answered by one of our affiliated companies or agents.
• 4. When disclosing statistical data or other data that cannot identify individual members (e.g., the number of people requesting information).
• 5. When requested to submit based on laws, regulations, etc.

Inquiry, correction, deletion, and suspension of use

Please contact our fan club for inquiries about members' personal information, or for corrections, deletions, or suspension of use in the event of errors, etc. In order to prevent members' personal information from being leaked to third parties, if the secretariat can confirm that the request is made by the member themselves, we will disclose, correct, delete, or suspend use of the member's personal information within a reasonable period of time.

Acquisition and use of attribute information, device information, location information, behavioral history, etc.

• (1) Use of Cookies
  Our website sends information called cookies to your device in order to identify your device and improve convenience.
  Therefore, if you do not allow the use of cookies, you may not be able to receive some of our services. You can set whether or not to allow the use of cookies in your browser. Please check your settings as necessary.
  Cookies do not store any personal information about you and cannot be used to identify you.
• (2) About SSL
  Our website is SSL-compatible to protect your personal information.
  Personal information entered by customers, such as name, address, or phone number, is automatically encrypted before transmission, so even if the transmitted data is intercepted by a third party, there is no need to worry about the content being stolen. Furthermore, we strictly manage personal information in accordance with our company's management standards, and have taken measures to prevent access to, loss, destruction, falsification, leakage, virus infection, etc. of personal information by installing firewalls and developing virus countermeasures.
• (3) Access logs
  Our website may record information about those who access it in the form of an access log. Access logs include the domain name and IP address of the person accessing the website, the type of browser used, the date and time of access, etc., but do not usually contain information that can identify an individual. These access logs are used for website management and statistical analysis of usage, but will not be used for any other purpose.
• (4) Use of Google Analytics
  We use Google Analytics on our website to understand how it is being used and to improve our services.
  Google Analytics uses cookies to collect information about you, but the information collected is anonymous and will not be linked to your personal information.
  In addition, please refer to the Google Analytics Terms of Service and Google Privacy Policy for information on how your access information is collected and used.
  
  ▼Google Analytics Terms of Use (Google)
  https://marketingplatform.google.com/about/analytics/terms/jp/
  
  ▼Google Privacy Policy (Google Inc.)
  https://policies.google.com/privacy?hl=en

Compliance with applicable laws and regulations and other standards

This site will comply with applicable laws and other regulations regarding the personal information registered by members.

Changes and Updates to this Privacy Policy

This fan club may change or update this privacy policy in order to better protect members' personal information or in response to changes in Japanese laws and regulations or other standards.
In that case, we will notify you separately on this website.

Consultation desk

If you have any questions about this fan club's privacy policy or your own personal information, please contact us using the inquiry form.

Established June 2025