About Membership Payment

Q

How do I change my payment method?

A

If you would like to change your payment method, please change your payment method on MY PAGE by the day before your next renewal date.
Payments will be processed using the payment method registered as of the renewal date, so you can change your payment method at any time during your membership except on the renewal date.

“How to change your payment method”
1. Access "View/Change/Suspend Payment Methods" on MY PAGE.
2. Add your new payment method by clicking "Add Payment Method."
3. Suspend automatic renewal by clicking "Suspend Automatic Renewal."
4. Go to Manage Payment Methods again and select your new payment method by clicking "Resume Automatic Renewal/Change Payment Method."
To change from credit card payment, d payment, or au PAY to SoftBank One-Stop Payment or convenience store payment,
you will need to cancel automatic renewal and then complete the procedure after the expiration date.
Once you cancel automatic renewal and the expiration date has passed, a renewal procedure button will appear on MY PAGE, so please complete the procedure from there.
If you complete the procedure within the month following the expiration date, you will be able to continue using the service with your current status, including your enrollment date and membership number.
*Credit card payments and carrier payments are instant payments, so please note that cancellations or changes cannot be made after the renewal procedure has been completed.
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【About Membership Payment】Other questions related to

• Q.
  Please tell me the membership fee and payment method.
• Q.
  What credit cards are accepted?
• Q.
  If I cancel my membership mid-month, will I receive a pro-rate refund for the remaining period?
• Q.
  I haven't canceled my membership, but it says "Payment not completed."
• Q.
  If I pay by credit card, how will it appear on my statement?
• Q.
  Can I use debit cards, prepaid cards, or Vandle cards?
• Q.
  Duplicate payments have occurred.
• Q.
  Do I need to go through a payment process every time to pay the membership fee?
• Q.
  Can I change my registered credit card information?
• Q.
  Can I change my payment method? (Credit card payment ⇔ Carrier billing)
• Q.
  I am considering the new pricing courses from the three carriers. Are any procedures required?

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