About Annual Membership

Q

'm an annual member and I set up automatic renewal using credit card, d payment, or au PAY, but my payment wasn't processed.

A

- If your registered payment method isn't accepting payments, the following may be the cause.
- You canceled your automatic renewal by midnight the day before your next renewal date.
- Your registered credit card has expired.
- Your registered credit card's credit limit has been exceeded.
- Your carrier contract has been changed or canceled.

For inquiries about your registered credit card or carrier usage, please contact your card company or mobile phone company.
*We cannot investigate or respond to such inquiries through this website.

Even if your contract has expired, you can still renew it within one month.

【About Annual Membership】Other questions related to

• Q.
  Can I renew my annual membership even if it has expired?
• Q.
  Can I check if the renewal procedure for my annual membership has been completed?
• Q.
  How do I pay at a convenience store?
• Q.
  Can I change my payment method before paying for my annual membership?

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