About annual membership

Q

I am an annual member and paid by credit card, d Payment, or au Easy Payment, and had automatic renewal set up, but the payment was not made.

A

If your registered payment method is not accepted, the following may be the cause:

- You have stopped automatic renewal by midnight on the day before the next renewal date.
・Your registered credit card has expired
・Your registered credit card has exceeded its credit limit.
・Your carrier contract has been changed or terminated

For information about the usage status of your registered credit card or carrier, please contact your card company or mobile phone company.
*This website cannot conduct surveys or respond to inquiries.

Even if the expiration date has passed, you can continue using it within one month.

Other questions about [Annual Membership]

• Q.
  Can I continue my annual membership even if the membership expiration date has passed?
• Q.
  Can I check if the renewal procedure for my annual membership has been completed?
• Q.
  How do I pay at a convenience store?
• Q.
  Can I change the payment method before paying for my annual membership?

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