Regarding membership fee payment

Q

Even though I haven't canceled my membership, it says "payment not completed."

A

This site is a monthly subscription service with automatic recurring payments, so payments will be automatically made and continued every month until you cancel the automatic renewal.

Your membership may be automatically terminated in the following cases:

▼Credit card payment

If it is determined that payment cannot be made with your registered credit card on the "next renewal date," your membership will be automatically terminated on the renewal date, and you will no longer be able to use the service from the following day.

Please inquire with your card company regarding the validity of your card, such as the credit limit and expiration date.

If you re-register with the same email address (Plus member ID) within one month of the renewal date, you can re-register using your membership information, such as the date of joining.

▼Carrier billing

If you change your phone model and mobile carrier at the time of your next renewal date, or if your phone number or contract name changes, your subscription may be automatically terminated without continued billing.

​If you log in and make a payment with the same email address (Plus member ID) within one month after your membership has been cancelled (payment canceled), you can resume your registration with the same membership information, such as your joining date.

If more than 30 days have passed since you canceled your membership, or if you use a different email address to complete the process, your membership information will be reset.

Please note that the enrollment date cannot be reversed.

Other questions regarding [Membership Fee Payment]

• Q.
  What are the membership fees and how can I pay?
• Q.
  What are the billing and renewal dates?
• Q.
  What credit cards can I use?
• Q.
  If I cancel my membership mid-month, will I get a pro-rata refund for the remaining period?
• Q.
  If I pay by credit card, how will it appear on my statement?
• Q.
  Can I use debit cards, prepaid cards, or Vulcan cards?
• Q.
  How do I change my payment method?
• Q.
  Duplicate payments have occurred.
• Q.
  Do I need to pay the membership fee every time?
• Q.
  Can I change my registered credit card information?
• Q.
  Can I change the payment method? (Credit card payment ⇔ Carrier payment)
• Q.
  I'm considering new pricing plans from three carriers. Is there any procedure I need to follow?

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