About annual membership

Q

Can I change the payment method before paying for my annual membership?

A

Instructions for changing your payment method before payment vary depending on the payment method.

●I want to change the registered credit card to a different one.

Please change your payment method from [Check/Change/Suspend Payment Method] > Manage Payment Methods on MY PAGE.

I have selected credit card payment, d payment, or au simple payment, but I want to switch to convenience store payment or SoftBank lump-sum payment.

To change from credit card payment, d payment, or au Easy Payment to convenience store payment or SoftBank One-Stop Payment,

Once you stop automatic renewal and the expiration date has passed, a renewal procedure button will appear on MY PAGE, so please proceed from there.

If you complete the procedure within the month following the expiration date, you will be able to continue using your membership with the same status as your enrollment date and membership number.

*Please note that credit card payments, d-payment, and au Easy Payment are instant payments, so cancellations or changes cannot be made after the renewal procedure has been completed.

Please also see the FAQ below for more information on the procedure.

Q: If I want to change my payment method, how do I do it?

I selected convenience store payment, but I want to use d payment, au Easy Payment, or SoftBank combined payment.

Changes can be made as long as payment has not been completed.

After the "payment number" issued on the site has expired, please complete the procedure again from MY PAGE.

*If you wish to continue using SoftBank One-Stop Payment, please complete the procedure after the expiration date.

● I selected convenience store payment, but I want to pay at a different convenience store.

Changes can be made as long as payment has not been completed.

After the payment number issued on the site has expired, please complete the procedure again from [MY PAGE].

*Please note that convenience store payments may not be available on some sites.

Other questions about [Annual Membership]

• Q.
  How do I renew my annual membership?
• Q.
  Can I continue my annual membership even if the membership expiration date has passed?
• Q.
  Can I check if the renewal procedure for my annual membership has been completed?
• Q.
  I have my annual membership automatically renewed, but when will the expiration date be renewed?
• Q.
  How can I check if my annual membership is automatically renewed?
• Q.
  Please tell me how to stop automatic renewal of credit card payment, d payment, and au easy payment.
• Q.
  How do I change the automatic renewal setting for my annual membership from "No" to "Yes"?
• Q.
  I am an annual member and paid by credit card, d Payment, or au Easy Payment, and had automatic renewal set up, but the payment was not made.
• Q.
  How do I pay at a convenience store?
• Q.
  Can I register using a name other than my real name?
• Q.
  My family member is already a member. Can they join at the same address?

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