Regarding membership fee payment
- QDo I need to pay the membership fee every time?
- A
[Annual membership]For credit card payments, d Payment, and au Easy Payment, once you register, automatic recurring charges will be applied and there is no need to repeat the process every year.
*To stop automatic renewal (cancel your membership), please complete the procedure on MY PAGE by midnight on the day before your next renewal date.
You can continue to use the service until the expiration date even after automatic renewal is stopped.
If you have registered for an annual membership using SoftBank One-Touch Payment or Convenience Store Payment, you can renew your membership from MY PAGE one month before the expiration date.
Other questions regarding [Membership Fee Payment]
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Q.
What are the membership fees and how can I pay?
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Q.
What are the billing and renewal dates?
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Q.
What credit cards can I use?
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Q.
If I cancel my membership mid-month, will I get a pro-rata refund for the remaining period?
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Q.
Even though I haven't canceled my membership, it says "payment not completed."
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Q.
If I pay by credit card, how will it appear on my statement?
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Q.
Can I use debit cards, prepaid cards, or Vulcan cards?
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Q.
How do I change my payment method?
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Q.
Duplicate payments have occurred.
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Q.
Can I change my registered credit card information?
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Q.
Can I change the payment method? (Credit card payment ⇔ Carrier payment)
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Q.
I'm considering new pricing plans from three carriers. Is there any procedure I need to follow?
If the above does not resolve your issue, please contact us using the form below.