Help and Inquiries
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Q.
About "fromis_9 OFFICIAL FANCLUB flover JAPAN"
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Q.
How do I register?
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I haven't received an email.
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What is the expiration date of my membership?
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Can I join using something other than a smartphone?
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I live overseas. Can I join?
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Can children who don't have smartphones register?
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Can I register multiple times?
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I get the error message "Failed to register member information." and I can't proceed with member registration.
Regarding membership fee payment
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What are the membership fees and how can I pay?
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What are the billing and renewal dates?
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What credit cards can I use?
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If I cancel my membership mid-month, will I get a pro-rata refund for the remaining period?
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Even though I haven't canceled my membership, it says "payment not completed."
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If I pay by credit card, how will it appear on my statement?
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Can I use debit cards, prepaid cards, or Vulcan cards?
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How do I change my payment method?
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Duplicate payments have occurred.
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Do I need to pay the membership fee every time?
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Can I change my registered credit card information?
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Can I change the payment method? (Credit card payment ⇔ Carrier payment)
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I'm considering new pricing plans from three carriers. Is there any procedure I need to follow?
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I can't log in even though the payment has been completed.
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I forgot my password.
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I forgot Plus member ID (formerly EMTG ID).
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I can't log in because I changed my email address.
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What is Plus member ID (formerly known as EMTG ID)?
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I changed my smartphone model. Do I need to do anything? (I use carrier billing/I'm changing my mobile phone provider)
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I changed my smartphone model. Do I need to take any steps? (I use carrier billing/I haven't changed my mobile phone company.)
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I changed my smartphone model. Is there anything I need to do? (If paying by credit card)
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How do I renew my annual membership?
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Can I continue my annual membership even if the membership expiration date has passed?
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Can I check if the renewal procedure for my annual membership has been completed?
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I have my annual membership automatically renewed, but when will the expiration date be renewed?
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How can I check if my annual membership is automatically renewed?
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Please tell me how to stop automatic renewal of credit card payment, d payment, and au easy payment.
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How do I change the automatic renewal setting for my annual membership from "No" to "Yes"?
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I am an annual member and paid by credit card, d Payment, or au Easy Payment, and had automatic renewal set up, but the payment was not made.
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How do I pay at a convenience store?
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Can I change the payment method before paying for my annual membership?
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Can I register using a name other than my real name?
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My family member is already a member. Can they join at the same address?