About annual membership

Q

My family member is already a member. Can they join at the same address?

A

Even if you have the same address, you can join under a different name.
Duplicate registration under the same name is prohibited, but there are no restrictions on registering family members at the same address.
Please be sure to register the information (name and date of birth) of the person who will actually be using the service.

*Even if you are a family member, you cannot change the name after registration is complete.

Other questions about [Annual Membership]

• Q.
  How do I renew my annual membership?
• Q.
  Can I continue my annual membership even if the membership expiration date has passed?
• Q.
  Can I check if the renewal procedure for my annual membership has been completed?
• Q.
  I have my annual membership automatically renewed, but when will the expiration date be renewed?
• Q.
  How can I check if my annual membership is automatically renewed?
• Q.
  Please tell me how to stop automatic renewal of credit card payment, d payment, and au easy payment.
• Q.
  How do I change the automatic renewal setting for my annual membership from "No" to "Yes"?
• Q.
  I am an annual member and paid by credit card, d Payment, or au Easy Payment, and had automatic renewal set up, but the payment was not made.
• Q.
  How do I pay at a convenience store?
• Q.
  Can I change the payment method before paying for my annual membership?
• Q.
  Can I register using a name other than my real name?

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