About annual membership

Q

Please tell me how to stop automatic renewal of credit card payment, d payment, and au easy payment.

A

Please check that your payment method is either credit card payment, d payment, or au easy payment by going to "Confirm/change/cancel payment method" on MY PAGE.

If you wish to stop automatic renewal, you can do so by clicking "Confirm/Change/Stop Payment Method" on MY PAGE and then "Stop Automatic Renewal."
*If "Stop automatic renewal" is not displayed, it means that your subscription has already been stopped or you are not in automatic renewal mode.

The cancellation procedure can be performed up until midnight on the day before the next update date.
Once the due date has passed, your subscription will be automatically renewed using your registered payment method.
Please note that cancellations and refunds are not possible after automatic renewal has been completed.

*The annual fee for "SoftBank One-Stop Payment" is not automatically renewed. From the following year onwards, you will need to make payments each time.
*When completing the procedure, please be sure to access using a web browser (Safari/Chrome).
*The "Yahoo JAPAN app" and "Google app" are not guaranteed to work, so they may not work properly.

Other questions about [Annual Membership]

• Q.
  How do I renew my annual membership?
• Q.
  Can I continue my annual membership even if the membership expiration date has passed?
• Q.
  Can I check if the renewal procedure for my annual membership has been completed?
• Q.
  I have my annual membership automatically renewed, but when will the expiration date be renewed?
• Q.
  How can I check if my annual membership is automatically renewed?
• Q.
  How do I change the automatic renewal setting for my annual membership from "No" to "Yes"?
• Q.
  I am an annual member and paid by credit card, d Payment, or au Easy Payment, and had automatic renewal set up, but the payment was not made.
• Q.
  How do I pay at a convenience store?
• Q.
  Can I change the payment method before paying for my annual membership?
• Q.
  Can I register using a name other than my real name?
• Q.
  My family member is already a member. Can they join at the same address?

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