About logging in

Q

I can't log in even though the payment has been completed.

A

Please check the following.

[1] Input error

Please enter everything in half-width characters and check for any capitalization errors.

<Input example>

Lower case: f, fan, abc

Capital letters: F, FAN, ABC

[2] When logging in with an email address

Your login ID is the email address you used when registering.

If you have multiple email addresses, please try using one you know well.

(icloud.com, softbank.ne.jp, i.softbank.jp, ezweb.ne.jp, au.com, gmail.com, yahoo.co.jp, etc.)

If you change your email address

If you have not changed your email address on your My Page, please enter the email address you used when registering.

Even if you are no longer able to receive emails due to a change in device, etc., it will remain valid as a "login ID."

[3] The password may be incorrect

Please be sure to reset it as follows:

https://plusmember.jp/login/forgot.php?

[4] If you are returned to the top page

If cookies are disabled in your browser, the site will not function properly.

Please make sure to enable the setting before trying to log in.

Other questions about [Login]

• Q.
  I forgot my password.
• Q.
  I forgot my Plus member ID (formerly EMTG ID).
• Q.
  I can't log in because I changed my email address.
• Q.
  What is a Plus member ID (formerly known as EMTG ID)?

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