About changing your device
- QI changed my smartphone model. Is there anything I need to do? (If paying by credit card)
- A
If you pay by credit card, changing your model will not affect your registration.
Payments will continue unless you cancel your membership, so there is no need for you to take any special action.
Your ID and password will remain the same, so you can continue to use the site as before.
If your email address or phone number changes due to a change in your device, please edit your registration information on My Page after logging in.
*This cannot be done from the app, so please be sure to operate it using a browser (Safari/Chrome).
Other questions about changing your device
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Q.
I changed my smartphone model. Do I need to do anything? (I use carrier billing/I'm changing my mobile phone provider)
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Q.
I changed my smartphone model. Do I need to take any steps? (I use carrier billing/I haven't changed my mobile phone company.)
If the above does not resolve your issue, please contact us using the form below.