fromis_9 OFFICIAL FANCLUB flover JAPAN

About joining

Q I haven't received an email.: A
If you do not receive an email, please check the following:

------

● It is blocked by the domain-specific reception settings.
Please set up your email to receive emails from the [mail.fanpla.jp], [mail.plusmember.jp], and [plusmember.jp] domains.
Please contact your email address provider (your mobile phone company/shop) for confirmation and setup instructions.

<For those using a mobile carrier address>

Each mobile phone company has set a high standard for spam prevention measures, which has resulted in a large number of cases where emails are not delivered.
Even if you are not aware of any measures to prevent spam, please be sure to check and set them up.

------

●For those using docomo addresses
Please refer to the following website for how to check if an email has been identified as spam. (You will be redirected to the docomo website.)

»For those using the standard iPhone email app
https://www.docomo.ne.jp/service/omakase_block/usage/ios.html?d=2&p=1,6

»For those using the Docomo Mail app on an Android™ smartphone
https://www.docomo.ne.jp/service/omakase_block/usage/?d=2&p=1,6

------

●For those using au addresses (ezweb.ne.jp/au.com)
If your spoofing protection is set to "High," your email may be blocked.
Please set it to "Medium" or lower, or cancel the setting.

------

● For those using SoftBank addresses (softbank.ne.jp/i.softbank.jp)
If your spam filter is set to "strong", the email may be blocked.
Set it to "Standard" or "OFF".

------

●If you are using an iCloud address
Depending on the system status of your iCloud Mail, there may be delays in receiving emails or they may not arrive at all.
Please also check that the email has not been sorted into your spam folder.
*We do not recommend registering or using this site.

------

●If you are using a free address (gmail/yahoo) or PC address
It may have been automatically sorted into your "Spam" or "Promotions" folder.
Please check all your folders and spam filter settings.

------

● Check if the capacity is exceeded
You may not be able to receive emails if your mailbox or smartphone capacity is exceeded.

------

* The email address contains characters that are restricted for use.
Examples: a series of dots (.....), a series of symbols (_-_), a dot or symbol immediately before the at sign (.@), a symbol at the beginning (-abc), etc.

If you are using an email address that contains the relevant string, please register again using a different email address.

The following email addresses cannot be used as a general rule, as they do not comply with the global internet communication standard RFC (Request for Comments).

<Non-RFC compliant email address>
1. If symbols other than "-", "_", ".", "+", "?", and "/" are included
2. When two or more consecutive symbols are used
3. When symbols are used at the beginning and end (just before the @ symbol)
4. If the part before the @ is 64 characters or more
5. If the entire email address is 256 characters or more

------

● Email app (for iPhone users)
There are two types of email sending and receiving apps: "Mail (standard email app)" and "Messages (MMS email)."
When using the "Messages (MMS Mail)" function, due to the specifications of your iPhone, you may not be able to receive emails properly.
Please use "Mail (standard email app)".

------

●Other
- Please change your settings so that you can receive emails from PCs and emails with URLs.
- If you send a blank email instead of manually entering an address, please make sure not to include your own automatic signature in the body or subject line.
- Depending on the email client or email app you use, related emails may be displayed together as a thread.

------

If the problem persists, please consider registering with another address where you can receive emails.