Privacy Policy

This fan club is operated and managed by the fromis_9 OFFICIAL FANCLUB flover JAPAN Administration Office (hereinafter referred to as “the Office”). In operating this fan club, the Office believes that, in order for members to use the fan club with peace of mind, it is essential to comply with laws and regulations concerning the protection of personal information and to ensure the proper collection, use, and management of personal information.
The following Privacy Policy (hereinafter referred to as “this Privacy Policy”) sets forth our policies on how personal information will be used and managed.

About Personal Information

In this Privacy Policy, “personal information” refers to the “personal information” defined under the Act on the Protection of Personal Information, and means information obtained by the Secretariat—whether directly or indirectly—through the use of the fan club’s services (such as members’ or other individuals’ nicknames, gender, date of birth, prefecture, email address, etc.), which, alone or in combination with other information, can identify a specific individual.

Purpose of Use

The purposes for which personal information is used in this fan club are limited to what is necessary for providing services, within the scope of the purposes listed below and those indicated at the time of collection.

• (1) Member information management
• (2) Providing information on goods, new services, campaigns, etc. via email newsletters
• (3) Applications, notifications, shipping, etc. related to events and giveaways
• (4) Responding to inquiries and consultations from members
• (5) Conducting and collecting surveys related to fan club activities
• (6) Other purposes for which individual member consent has been obtained

Restrictions on Use

Personal information will not be handled for purposes other than achieving the previously stated [Purposes of Use] without the member’s consent. However, exceptions under Article 16 of the Personal Information Protection Act (such as cases based on laws and regulations or for the protection of life or property) apply.

Ensuring Accuracy

The fan club will make every effort to ensure the accuracy of members’ personal information. However, members themselves are responsible for ensuring that the personal information they provide is accurate and up to date.

Management of Personal Information

To prevent leakage, loss, or damage of fan club members’ personal information and to ensure its safe management, a person responsible for management will be appointed. Appropriate management of personal information will be carried out in accordance with the Personal Information Protection Act and other relevant laws and regulations.

Personal Information Management Office

fromis_9 and fromis_9 OFFICIAL FANCLUB flover JAPAN Administration Office
For inquiries regarding personal information, please contact us through the inquiry form on this fan club website.

Supervision of staff and contracted parties

A management officer will be appointed, and in accordance with Article 21 (Supervision of Employees) and Article 22 (Supervision of Contractors) of the Act on the Protection of Personal Information, the administration office will supervise its staff and contracted service providers.

Restrictions on Third-Party Provision

In compliance with the above items, we will not disclose any personal information provided by members to any third party, except in the following cases:

• 1. When the member has given consent.
• 2. When it is necessary to disclose personal information to partner companies, affiliated companies, or contracted service providers that have signed a confidentiality agreement with our company, for the purpose explicitly stated to the member.
  (Examples: outsourcing the shipping of our products or product materials, inquiries to credit card companies during payment processing)
• 3.When it is appropriate for our related companies or agents to respond to an inquiry received from a member.
• 4.When data is disclosed in a statistical format that does not allow identification of individual members. (Example: the number of people requesting materials)
• 5.When disclosure is required by laws or regulations.

Inquiry, Correction, Deletion, and Suspension of Use

For inquiries regarding a member’s personal information, or for requests to correct, delete, or suspend the use of such information in the case of errors, please contact our fan club. To prevent the leakage of members’ personal information to third parties, once the secretariat confirms that the request has been made by the member本人, the member’s personal information will be disclosed, corrected, deleted, or suspended within a reasonable period.

Acquisition and Use of Attribute Information, Device Information, Location Information, and Activity History

• (1)Use of Cookies
  Our website sends information called cookies to your device to identify your device and improve convenience.
  If you choose not to allow the use of cookies, you may not be able to use some of our services. Whether to allow cookies can be set in your browser. Please check your settings as needed.
  Cookies do not store any personal information and are never used to identify individual users.
• (2)About SSL
  Our website uses SSL to protect our customers’ personal information.
  Because personal information such as your name, address, and phone number is automatically encrypted when sent and received, even if the transmitted data were to be intercepted by a third party, there is no risk of the contents being stolen. In addition, we strictly manage personal information in accordance with our company’s established management standards, and through measures such as installing firewalls and implementing anti-virus protection, we work to prevent unauthorized access, loss, destruction, alteration, leakage, and virus infection.
• (3)About access logs
  Our website may record information about visitors in the form of access logs. Access logs include the visitor’s domain name, IP address, type of browser used, access date and time, and other such information, but they generally do not contain data that can identify an individual. These access logs are used for website administration and statistical analysis of usage conditions, and are not used for any other purpose.
• (4)Use of Google Analytics
  Our website uses Google Analytics to understand usage patterns and to improve our services.
  Google Analytics collects user information through cookies; however, all information obtained is anonymous and is not associated with any personal information.
  For details on how access information is collected and used, please refer to the Google Analytics Terms of Service and the Google Privacy Policy.
  
  ▼Google Analytics Terms of Service (Google)
  https://marketingplatform.google.com/about/analytics/terms/jp/
  
  ▼Google Privacy Policy (Google)
  https://policies.google.com/privacy?hl=ja

Compliance with Relevant Laws and Regulations

This site complies with all applicable laws and other standards regarding the personal information registered by members.

Regarding Changes and Updates to This Privacy Policy

To ensure better protection of members’ personal information, or in response to changes in Japanese laws or other standards, this fan club may revise or update this Privacy Policy.
If revisions are made, a notice will be posted separately on this website.

Contact

For inquiries regarding this Privacy Policy or your own personal information, please contact us via the inquiry form.

Established in June 2025